Conditions Of Use

Conditions Of Use.

 

This site is owned and operated by Natural plus ltd. Any reference to Natural Plus Ltd also relates to Natural Plus Ltd T/A buyemuoil.co.uk which is the trading name of this site.

Welcome to our online ordering website. Natural plus Ltd provides services to you subject to the following conditions. If you visit or order from this website, you accept these conditions. Please read them carefully.

 

Privacy

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

Payment options

To place an order via our website, payment may be made using the google checkout payment facility, Paypal or most major credit cards. For orders over the phone we are able to accept most major credit cards.

Your card will be charged upon completion of the google checkout,Paypal or credit card procedure or as soon as the card is electronically processed for telephone orders. We cannot accept payment by cheque or postal order via our website or for telephone orders.

1. DEFINITIONS AND INTERPRETATION

1.1

IN THESE CONDITIONS:

Contract

means any contract for the sale of goods and/or the supply of services between us and you into which these Conditions are incorporated;

Conditions

means the standard terms and conditions of sale set out herein, including any special terms and conditions agreed in writing by us and attached here to;

Goods

means the goods and/or services which we shall supply in accordance with these Conditions.

We

means Natural Plus Ltd, and "us" and "our" shall be construed accordingly;

You

means the customer whose details stored on this site or who purchases goods from this site or by telephone or mail order, and "your" shall be construed accordingly.

1.2

The headings in these Conditions are for convenience only and shall not affect their interpretation.

1.3

All rights expressly reserved by or granted to us by these Conditions shall be without prejudice to any other rights which we may have from time to time.

1.4

Unless expressly stated otherwise, where rights and decisions are to be exercised or made at our discretion, then we shall be under no duty or obligation to you to justify or provide a reason for the decision.

1.5

Unless expressly stated otherwise, where our prior written consent is required in these Conditions, then we shall be under no obligation not to unreasonably withhold or delay in giving that consent.

2. BASIS OF SALE

2.1

These Conditions shall apply to all Contracts for the sale of Goods by us to you by telephone or through our website to the exclusion of all other terms and conditions including any terms or conditions which you may purport to apply under any purchase order, and no variation of these Conditions shall be binding unless agreed in writing by us and attached hereto. These Conditions set out the entire agreement to the exclusion of all other terms and conditions.

2.2

Our employees or agents are not authorised to make any representations concerning the Goods unless confirmed by us in writing. In entering into a Contract you acknowledge that you do not rely on any such representations which are not so confirmed.

2.3

Where the Goods are to be delivered by instalments, each instalment shall constitute a separate Contract. Failure by us to deliver any instalment shall not entitle you to treat the Contract as repudiated.

2.4

All specifications, ingredients, drawings and particulars of prices, weights, dimensions and performance issued by us are approximate only and for information purposes only and are not intended to form the basis of any Contract.

3. ORDERS AND SPECIFICATIONS

3.1

No order submitted by you shall be deemed to have been accepted by us unless and until confirmed by us. The acceptance of your order is conditional on the Goods being intended for your personal use, and not intended for resale. All orders are subject to availability and on a first-come first-served basis. Goods cannot be reserved, and we reserve the right to refuse to accept an order.

3.2

If we reasonably believe you are intending to resell the Goods, whether on eBay or otherwise, we reserve the right to refuse to accept your order. In the event that we do accept your order:

(a) we reserve the right to vary these Conditions at our discretion (including disapplying your right to cancel in paragraph 11, as you will no longer be acting as a 'consumer'), and will notify you of any variations prior to the Goods being despatched; and

(b) the terms of our 'no quibble returns policy' will be withdrawn, and we will only accept returned Goods within seven days of despatch if they were defective at the time of despatch.

3.3

You shall be responsible for ensuring the accuracy of the terms of any order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with these Conditions.

3.4

If the Goods are to be manufactured or any process is to be applied to the Goods by us in accordance with a specification submitted by you, you shall indemnify us against all loss, damages, costs and expenses awarded against or incurred by us in connection with or paid or agreed to be paid by us in settlement of any claim for infringement of any patent, copyright, design right, trade mark or other intellectual property rights of any other person which results from our use of your specification. We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EU requirements.

4. PRICE OF THE GOODS

4.1

The price of the Goods shall be our quoted price. All prices and price information were correct at the time of publishing, and are subject to change without notice. The quoted prices are for online or telephone purchases only, and may not be the same as in our mail order catalogues.

4.2

We reserve the right, by giving notice to you at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to us which is due to any factor beyond our reasonable control, any change in delivery dates, quantities or specifications for the Goods which are requested by you, or any delay caused by your instructions or your failure to give us adequate information or instructions. You will be asked to re-confirm your order at the new price.

4.3

Except as otherwise agreed in writing by us, all prices are given by us on an ex works basis, and where we agree to deliver the Goods otherwise than at our premises, you will be liable to pay our charges for transport, packaging and insurance.

4.4

The price is inclusive of any applicable value added tax which you shall automatically be liable to pay to us. Any changes in the rate of value added tax will result in an automatic change in our quoted prices.

4.5

We reserve the right to alter the specification of products as necessary and offer an equivalent or better product in the event of stock anomalies.

5. TERMS OF PAYMENT

5.1

Please see our Payment Options for our terms of payment.

5.2

If you fail to make any payment on the due date then we reserve the right to:

(a) cancel the Contract or suspend further deliveries to you;

(b) appropriate any payment made by you to such of the Goods as we may think fit; and

(c) charge you interest (as well after as before any judgment) on the amount unpaid, at the rate of 3% per annum above Barclays Bank plc base rate from time to time, until payment is made in full, accruing pro rata on a daily basis.

6. DELIVERY

6.1

You shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.

6.2

Any dates quoted for delivery of the Goods are approximate only and we shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence of the Contract unless previously agreed in writing by us. We may deliver the Goods in advance of the quoted delivery date upon giving you reasonable notice.

6.3

If we fail to deliver the Goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.

6.4

If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery then we reserve the right to:

(a) store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage; or

(b) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the Contract or charge you for any shortfall below the price under the Contract.

6.5

Please see our Delivery & Postage policy for postage charges.

7. RISK AND PROPERTY

7.1

Risk of damage to or loss of the Goods shall pass to you in the case of Goods to be delivered otherwise than at our premises, at the time of delivery or, if you fail to take delivery of the Goods, the time when we have tendered delivery of the Goods.

7.2

Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions, the legal and equitable property in the Goods shall not pass to you until we have received in cleared funds payment in full of the price of the Goods.

7.3

Until such time as the property in the Goods passes to you (and provided the Goods are still in existence and have not been resold) we shall be entitled at any time to require you to deliver up the Goods to us and, if you fail to do so forthwith, to enter upon any premises where the Goods are stored and repossess the Goods.

8. WARRANTIES AND LIABILITY

8.1

Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by the applicable law.

Disclaimer of Warranties

The web site and the materials in the web site are provided on an "as is" basis without warranties of any kind, either express or implied. Natural plus ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Natural plus ltd does not represent or warrant that materials in the web site are accurate, complete, reliable, current, or error-free. Natural plus ltd does not represent or warrant that the web site or its server is free of viruses or other harmful components. Limitation of liability in no event shall natural plus ltd, or its officers, directors, shareholders, or employees, be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use of the web site or the materials contained in, or accessed through, the web site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from natural plus ltd, or that results from mistakes, omissions, interruptions, deletion of files or e-mail, error, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to natural plus ltd records, programs, or services. In no event shall the aggregate liability of natural plus ltd (whether in contract, warranty tort—including negligence, whether active, passive, or imputed—product liability, strict liability or other theory) arising out of or relating to the use of the web site exceed any compensation you pay, if any, to natural plus ltd for use of the service. Third Party Sites and Content Natural Plus Ltd may provide links to Web pages and content of third parties ("Third Party Content") as a service to those interested in this information. Natural Plus Ltd does not monitor, approve, or have any control over any Third Party Content or third party Web sites. Natural Plus Ltd does not endorse or adopt any Third Party Content and can make no guarantee as to its accuracy or completeness. We do not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. You agree that your use of these links and Third Party Content contained therein is at your own risk Natural Plus Ltd reserves the right to change any and all content including product prices contained on the Site at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Natural Plus Ltd. Use of our Site is not meant to serve as a substitute for professional medical advice. Natural Plus Ltd encourages you to discuss the use of any goods, products or information received from this site with your doctor prior to using or relying on them. Your doctor should address any and all medical questions, concerns, and decisions regarding the possible treatment of any medical condition. We do not give nor intend to give any answers to medical related questions. We do not represent ourselves as doctors nor is this implied. IF YOU ARE IN NEED OF MEDICAL ATTENTION CALL 999 OR YOUR DOCTOR IMMEDIATELY.. This site is solely an online store for specialty related products that provides additional educational information on issues of interest to our customers. Our intention is only to help you make a decision regarding a purchase but not to replace any medical professional or medical resource. No prescription medications or medical treatments are intentionally provided on this site. While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Natural Plus Ltd assumes no liability for inaccuracies or misstatements about products Product specifications are obtained from third parties, and while we make every effort to assure the accuracy of product information, we do not assume any liability for inaccuracies. Store ratings and product reviews are written and submitted by online shoppers to assist you as you shop. They do not reflect our opinions. We take no responsibility for the content of ratings and reviews submitted by users.

8.2

Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976, as amended) your statutory rights are not affected by these Conditions. Further information on statutory rights can be obtained from Trading Standards or Citizens Advice Bureaux.

8.3

Except in respect of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence or our employees, agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by you, and our entire liability under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.

9. YOUR INSOLVENCY

9.1

If you make any voluntary arrangement, become bankrupt, insolvent or commit any other act of bankruptcy, we reserve the right to cancel the Contract or suspend any further deliveries under the Contract without any liability to you, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

10. GENERAL

10.1

We will not be liable to you or deemed to be in breach of contract by reason of delay or failure to perform any of the Company's obligations if the delay or failure to due to act cause beyond our reasonable control.

10.2

These Conditions do not purport to confer a benefit on any third party.

10.3

Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other's principal place of business or residence.

10.4

No waiver by us of any breach of the contract by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

10.5

If any provision of these Conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder shall not be affected.

10.6

The Contract and these Conditions shall be governed by the laws of England, and you agree to submit to the exclusive jurisdiction of the English courts.

10.7

We reserve the right to monitor and record telephone calls our staff receive and make in order to monitor staff performance and ensure the highest service possible to our customers.

10.8

All photographs, images and descriptions on this website are the copyright of Natural Plus Ltd, and may not be reproduced without the express consent of Natural Plus Ltd.

11. YOUR RIGHT TO CANCEL

11.1

If, for any reason you are unhappy with the Goods, you have the right to cancel your order (the contract) at any time up to seven working days starting the day after delivery.

11.2

If you wish to cancel before the Goods are despatched, you are asked to contact us by email or phone as soon as reasonably possible.

11.3

If you wish to cancel after the Goods are despatched, please return the Goods to us indicating whether you require an exchange or refund. Please refer to our Returns policy.

11.4

Please note that this right of cancellation does not apply where Goods are specifically made to your specification or personalised at your request.

Security

Ordering and paying for online orders with Natural Plus Ltd is as safe and secure as we can make it.

Security is one of the greatest fears when placing online orders and we as a company have invested in a secure and safe site for you to shop. Once you checkout, we encrypt all your details using SSL (Secure Sockets Layer), the standard for Internet data encryption.When using the site you may be required to create an account and asked to create a User Account, Username and Password You agree that Natural Plus Ltd is not responsible for maintaining the confidentiality of your Username, Password and Account (with the exception of those assurances provided in the Natural Plus Ltd Privacy Statement) and that you are responsible for all activities that occur with respect to your User Account including maintaining the confidentiality of your Username, Password and Account information. You agree to defend, indemnify and hold harmless Natural Plus Ltd from any liability or expense arising from your misuse of the User Account. You agree to immediately notify Natural Plus Ltd of any unauthorized use of the User Account or any other breach of security known to you.

If a site is secure a padlock will appear in a section of your screen when you are in the credit card entry area. Occasionally, the padlock will not be visible but the page is still secure. If you do not see the padlock, you can check by right-clicking anywhere on the page (except on an image) and select Properties. If the URL starts https: the s indicates that the page is secure.

If you do not want to place your order over the web then look and browse through the site, make a note of the items you want to order and ring our sales line on freephone telephone number 0800 8600 153 (UK) to place your order. It's easy!! We would strongly advise not to email an order to us as this is not secure and could be intercepted.